Return & Refunds

 

Aurora Blade Canada Return and Refund Policy

Fulfilment / Shipping Location:
Your order may be dispatched from either our warehouse in China, Canada, or the US, depending on product availability and the shortest fulfillment time. If you have a preference for shipping from a specific warehouse, please contact us by email or message before placing your order.
Please note: Any customs duty incurred during the import of knives is the customer's responsibility, we always will try to ship your order to you from warehouse that incurs the least amount of customs duty if possible.

Special Orders:

Custom modifications or special requests are considered special orders. A minimum 15% restocking fee will apply to returns of such items unless otherwise agreed upon in writing.
If we have not explicitly informed you that your item is a special order, then it is not, and this fee does not apply. For return instructions, refer to the Return Process section below.

Change and Cancellation Policy:

If you place an order in error, you may cancel it within 1 hour of placing the order. Please send your request to support@aurorablade.com as soon as possible.

  • Orders that have not been shipped and are cancelled after the 1-hour window will be subject to a 5% processing/restocking fee.

  • Once an order has shipped, it cannot be cancelled and must follow the Return Process outlined below.

Return Process:

At Aurora Blade Canada, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, you may initiate a return within 7 calendar days of receiving the item.

To be eligible for a return:

  • The item must be unused and in its original condition, including all original packaging.

  • You must contact us first for approval and instructions before sending anything back.

Returns without prior contact may not be accepted.

Restocking Fees:

  • Cancelled but unshipped orders: subject to a 5% restocking/processing fee.

  • All other returns, including shipped and delivered products: subject to a 15% restocking fee.

Return/Warranty Policy:

Aurora Blade Canada guarantees our knives are free from defects in materials and workmanship. If you encounter a legitimate defect, we will either repair or replace the item at no charge. Replacement may be of the same model or an equivalent one if the original is unavailable.

Please note the following warranty conditions:

  • The original knife must be returned to our designated address.

  • Warranty is voided if repairs or alterations are made by third parties or if the knife is misused (e.g., throwing, improper sharpening).

  • Issues like chipped edges, broken tips from drops, rust from neglect, or serration damage are not covered.

  • If any hardware is missing, contact us and we’ll gladly provide replacements.

Return for Repair Shipping:

  • For warranty-covered issues, we will cover the cost of shipping the repaired or replacement item back to you.

  • For non-warranty repairs, customers are responsible for both return and reshipping costs.

Return for Refund Process:

Customers are responsible for shipping the item back to us. After inspection:

  • If the return is approved, a refund minus any applicable restocking fees will be issued to the original method of payment.

  • Please allow 3–10 business days for the refund to appear, depending on your card issuer’s policies.

Disclaimer:

  • Customers are responsible for any import duties, taxes, or legal compliance with local regulations.

  • If a customer refuses delivery for any reason (e.g., customs fees), we will issue a refund minus shipping charges, PayPal processing fees, and any freight or taxes incurred—once the package has been returned and all original contents confirmed.

Contact Us:

Aurora Blade Canada
📧 support@aurorablade.com

We’re here to help—please don’t hesitate to contact us with any questions regarding returns, repairs, or order issues.


Last updated June 26th 2025