Terms of service

Aurora Blade Canada Terms of Service, Return, and Refund Policies

Terms of Service

By proceeding with the purchase and shipment of any product, the customer acknowledges and agrees that they assume all risks associated with the shipment. It is the sole responsibility of the customer to ensure compliance with all applicable laws, regulations, and restrictions governing the shipment, including but not limited to, customs regulations, import/export laws, and any restrictions on the transportation of specific items. The seller shall not be held liable for any consequences, damages, or penalties resulting from the customer's failure to adhere to such laws and regulations.


Fulfilment / Shipping Location:
Your order may be dispatched from either our warehouse in China, Canada, or the US, depending on product availability and the shortest fulfillment time. If you have a preference for shipping from a specific warehouse, please contact us by email or message before placing your order.
Please note: Any customs duty incurred during the import of knives is the customer's responsibility, we always will try to ship your order to you from warehouse that incurs the least amount of customs duty if possible.

Special Orders:

Custom modifications or special requests are considered special orders. A minimum 15% restocking fee will apply to returns of such items unless otherwise agreed upon in writing.
If we have not explicitly informed you that your item is a special order, then it is not, and this fee does not apply. For return instructions, refer to the Return Process section below.

Change and Cancellation Policy:

If you place an order in error, you may cancel it within 1 hour of placing the order. Please send your request to support@aurorablade.com as soon as possible.

  • Orders that have not been shipped and are cancelled after the 1-hour window will be subject to a 5% processing/restocking fee.

  • Once an order has shipped, it cannot be cancelled and must follow the Return Process outlined below.

Return Process:

At Aurora Blade Canada, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, you may initiate a return within 7 calendar days of receiving the item.

To be eligible for a return:

  • The item must be unused and in its original condition, including all original packaging.

  • You must contact us first for approval and instructions before sending anything back.

Returns without prior contact may not be accepted.

Restocking Fees:

  • Cancelled but unshipped orders: subject to a 5% restocking/processing fee.

  • All other returns, including shipped and delivered products: subject to a 15% restocking fee.

Return/Warranty Policy:

Aurora Blade Canada guarantees our knives are free from defects in materials and workmanship. If you encounter a legitimate defect, we will either repair or replace the item at no charge. Replacement may be of the same model or an equivalent one if the original is unavailable.

Please note the following warranty conditions:

  • The original knife must be returned to our designated address.

  • Warranty is voided if repairs or alterations are made by third parties or if the knife is misused (e.g., throwing, improper sharpening).

  • Issues like chipped edges, broken tips from drops, rust from neglect, or serration damage are not covered.

  • If any hardware is missing, contact us and we’ll gladly provide replacements.

Return for Repair Shipping:

  • For warranty-covered issues, we will cover the cost of shipping the repaired or replacement item back to you.

  • For non-warranty repairs, customers are responsible for both return and reshipping costs.

Return for Refund Process:

Customers are responsible for shipping the item back to us. After inspection:

  • If the return is approved, a refund minus any applicable restocking fees will be issued to the original method of payment.

  • Please allow 3–10 business days for the refund to appear, depending on your card issuer’s policies.

Disclaimer:

  • By proceeding with the purchase and shipment of any product, the customer acknowledges and agrees that they assume all risks associated with the shipment. It is the sole responsibility of the customer to ensure compliance with all applicable laws, regulations, and restrictions governing the shipment, including but not limited to, customs regulations, import/export laws, and any restrictions on the transportation of specific items. The seller shall not be held liable for any consequences, damages, or penalties resulting from the customer's failure to adhere to such laws and regulations.

  • If a customer refuses delivery for any reason (e.g., customs fees), we will issue a refund minus shipping charges, PayPal processing fees, and any freight or taxes incurred—once the package has been returned and all original contents confirmed.

  • If the package fails to deliver due to an error in the customer-provided address, or because the package was not picked up in time, the following applies:

    • For North American orders (U.S. & Canada): Packages are typically returned to sender, in which case the same refund policy as “Refused Deliveries” (point 2 above) will apply.

    • For non–North American international orders: Packages are generally not returned to sender. In such cases, the customer is responsible for the full product cost, and no refund will be issued.

  • Tracking numbers are always provided for every order. Since all packages are fully insured, the following policy applies:

    • If the carrier’s system shows the package as “Delivered,” but the customer claims non-receipt, the customer must open a formal claim/ticket with the carrier.

    • Aurora Blade cannot issue a refund or replacement until the carrier has completed its investigation and officially confirms that the package is lost.

Contact Us:

Aurora Blade Canada
📧 support@aurorablade.com

We’re here to help—please don’t hesitate to contact us with any questions regarding returns, repairs, or order issues.


Last updated Oct 12nd 2025